Sales Associate-Color & CURL Concierge

Color & Curl Concierge

We are looking for a Color & Curl Concierge / Colour & Curl Specialist who will demonstrate our dominance in all things color related and in talent development, technical, social media, business and selling skills.

The Color & Curl Concierge is our steward to the industry, demonstrating dominance in all color‑related aspects. In addition to daily sales associate responsibilities, the CCC/CCS maximizes sales by creating increased customer retention and loyalty, building lasting relationships, and driving behaviors that grow brand awareness and hair color market share. The role uses market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, conduct product education both in store and virtually, and provide color & curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.

• Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs.
• Communicate upward and cross‑functionally regarding calls, visits, orders, status of sales progress, follow‑up plans and any assistance needed with customers, associates, and vendors.
• Ensure customer concerns and questions are resolved in a timely, appropriate, and effective manner.
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers.
• Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners while adapting your own personal sales techniques in response to the competitive market.
• Ensure all store opening and closing procedures are performed correctly, with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate Cosmo Prof/BSG Culture Values and adhere to the company code of ethics and behavior.

• The people are creative, fun and passionate about beauty.
• Generous product discount and free sample products.
• You will receive great education regarding our products through guided learning and certification courses.
• You will have ample opportunity for growth.
• You may qualify for medical, dental, vision, 401(k), vacation, sick and holiday time depending on the average hours worked.

• One year of retail or other sales‑focused experience.
• Licensed cosmetologist highly preferred in the U.S. and Canada.
• Reliable transportation to effectively service designated store and market.
• Ability to travel to shows and/or sales meetings a minimum of three times a year.
• Strong business acumen and ability to read, interpret, and act on pertinent sales reporting.
• Working knowledge of retail sales, inventory control systems and visual merchandising strongly preferred.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices and social media platforms.
• Committed to working scheduled hours and flexibility to work additional hours based on changing business needs.
• May be required to work in other stores and in field at times.
• Strong time management and organizational skills and the ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills at all levels within and outside the organization.
• Must pass Color Certification Test within 60 days of hire to remain in the position.

The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, meeting and training rooms, retail stores, and residences or commercial vehicles. These include use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals.

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Starting at $14.00