Team Member, Retail

Overall Job Summary

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while delivering a Legendary Customer Experience.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of duties during 95% of the shift, including but not limited to:
  • Operate cash register/computer following company cash handling procedures.
  • Recovery of merchandise.
  • Participate in mandatory freight processes.
  • Complete Plan‑O‑Gram procedures (merchandising, sets, and resets).
  • Assemble merchandise.
  • Perform janitorial duties.
  • Execute price changes/markdowns.
  • Operate forklift (age 18+).
  • Operate cardboard baler (age 18+).
  • Assist customers with loading purchases.
  • Ensure the customer has a Legendary shopping experience.
  • Sanitize and maintain poultry holding tanks and care for birds as required.
  • Complete all documentation associated with these duties.
• Team Members may be required to perform other duties as assigned.

Experience:

No experience required; retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.

Education:

A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write, and count accurately.

• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Ability to read, write, and count accurately.
• Strong communication and problem‑solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Environment is generally indoor with moderate noise; floors and outdoor lots are hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature.
• Shift length varies but generally is no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment by adhering to company safety training and guidelines.

• Move and transfer merchandise weighing up to 50 pounds; push/pull up to 2,000 pounds with equipment.
• Occasionally lift or reach overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Safely access all areas of the store, including selling floor, side lot, stock area, and register area.
• Operate and use store equipment (dolly, handtruck, forklift, baler, computer, cash register). Forklift and baler requirements do not apply if under 18.
• Operate store equipment consistently throughout the shift.
• Read, write, and count accurately for all documentation.
• Communicate effectively with team members using strong written and verbal skills.
• Process information through the point‑of‑sale system.
• Handle contact with birds/poultry.
• Complete all required training; perform propane dispensing certification if applicable (not required if under 18).

This job description represents an overview of the responsibilities for the position. It is not intended to be a comprehensive list. A Team Member should perform all duties as assigned by his/her supervisor.

At Tractor Supply, our Team Members are the heart of our success. We are committed to supporting them with a comprehensive and accessible total reward package, including medical, dental, and vision coverage; company‑paid life and disability insurance; paid parental leave; tuition reimbursement; and family planning resources such as adoption and surrogacy assistance. All full‑time and part‑time Team Members are eligible for benefits, with part‑time new hires qualifying after averaging at least 15 hours per week over a 90‑day lookback period.

For detailed information about benefits and leave policies applicable to the position you’re applying for, please visit our benefits portal.