Store Support, Customer Service Rep

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist customers in the store and on the lot; direct customers to store departments or merchandise as needed.
• Provide administrative support and services.
• Interact with customers or vendors as required for product orders, status updates, or related inquiries.
• Support order fulfillment processes and ensure accurate handling of orders.
• Assist with cash management or program compliance as applicable.
• Collaborate with other associates, vendors, and carriers; operate with minimal/some supervision.
• Maintain attention to detail and strong time management to meet store objectives.
• Demonstrate integrity and respond to operational concerns of all associates.
• Support key operational responsibilities tied to store performance.

• Not specified in the listing.

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Job function:
  Consumer Services
• Industries:
  Consumer Services