Hospitality Supervisor

Join to apply for the Hospitality Supervisor role at Applebee's Neighborhood Grill + Bar
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This range is provided by Applebee’s Neighborhood Grill + Bar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.00/hr - $18.00/hr

Thrive Restaurant Group is a family‑owned restaurant company that’s been in business for over 50 years. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

Our guiding value is “Be a Good Neighbor”.

As the restaurant supervisor, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests, creating an outstanding guest experience that results in a profitable operation and a healthy work culture. This role is designed to prepare someone for restaurant management and our expectation is for you to learn the skills and leadership needed to be successful as a Manager someday.

• Lead and oversee the operation of the restaurant dining room and kitchen.
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts).
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and a positive working environment.
• Oversee opening and closing activities.
• Ensure excellent customer service, cleanliness, sanitation, and compliance with all health, safety, hygiene, security, and alcoholic beverage regulations.
• Monitor and assist with Team Member duties during peak times to expedite service.
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards.
• Investigate and resolve guest complaints regarding food quality, service, or accommodations.
• Report personnel problems to Managers (e.g., tardiness, cell phones, language, attitude, dress code).
• Adhere to state and federal regulations.
• Explore opportunities to add value and make a difference through job accomplishments.
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Perform manual service or maintenance tasks as needed.
• Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more.
• Other duties as assigned.

• People‑first Orientation
• Developing Talent
• Guest Service
• Interpersonal Influence
• Problem Solving/Decision Making
• Execution of Brand Mindsets and Standards
• Leading by Example
• Operations Knowledge and Analysis
• Planning, Executing, and Results Orientation
• Managing Performance
• Staffing and Development
• Managing Relationships
• Passion for Serving Others
• Integrity and Personal Ownership
• Self Management

• Previous experience in a casual dining restaurant.
• Minimum one (1) year of experience in a supervisory role.
• Able to make decisions and resolve problems.
• Able to guide, direct, and motivate staff.
• Able to plan and prioritize tasks.
• Able to teach and train staff.
• Able to monitor processes, materials, and resources.
• Able to operate, repair, and maintain equipment.
• Able to perform administrative tasks.
• Knowledge of food safety and sanitation practices and regulations.
• Able to deal with confidential information and/or issues using discretion and good judgment.

• Able to work and verbally communicate effectively with other team members.
• Able to engage the public in a positive manner.
• Able and willing to work with others as a team.
• Able to reach, bend, and lift up to 50 pounds.
• Able to exert…