Quality Services Manager

Overview

Join UNC Health as a Quality Services Manager, leading daily clinical quality functions, ensuring regulatory readiness, and overseeing quality initiatives across the organization.

• Provide operational oversight of daily quality functions: safety event reviews, core measure abstraction, sepsis bundle monitoring, and eCQM follow-up.
• Deliver structured coaching and prioritization for Quality Coordinators to ensure accuracy, professional development, and balanced workloads.
• Maintain regulatory readiness for CMS, DNV, and Leapfrog cycles through timely documentation, organized reporting, and proactive follow-up.
• Support clinical committees such as Falls, Sepsis, Stroke, and SSEC by ensuring continuity in data preparation, follow-ups, and action tracking.
• Enable sustainable workload distribution to allow the Director to focus on strategic initiatives, system alignment, harm‑reduction priorities, and long‑range improvement planning.
• Strengthen quality infrastructure by reducing reliance on a single leadership layer for both high‑level strategy and daily operational tasks.

• Bachelor’s degree in Nursing or Healthcare Administration.
• Minimum 3‑5 years in clinical quality, patient safety, or regulatory compliance roles.
• Experience managing teams and coaching staff.

• Master’s degree in Nursing or Healthcare Administration.
• CPHQ (Certified Professional in Healthcare Quality).

Legal

Employer:

Pardee - HCHC
Entity:
Pardee UNC Health Care
Organization Unit:
Operational Excellence
Work Type:
Full Time
Standard Hours per Week: 40
Work Assignment Type:
Onsite

Work Schedule:

Day Job

Location:

PARDEEHOSP

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.