Graduate Admissions Counselor

Description

The Graduate Admissions Counselor is responsible for directing and achieving many aspects of the University’s enrollment efforts for select graduate programs. In coordination with the Assistant Dean of Graduate Admissions, the graduate program directors, the academic deans, and any applicable third parties, the Graduate Admissions Counselor plays a significant role in all aspects of recruiting for the Office of Graduate Admissions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Represents the University to prospective students and the general public with the highest degree of professionalism through an array of outreach programs and activities.
• Working alongside the Assistant Dean, the Graduate Admissions Counselor will plan and implement recruitment strategies and activities to find, attract, and recruit new students to the university.
• Counsels prospective students regarding educational opportunities, admissions requirements, and policies and procedures.
• Consistently manages student inquiries and applications via telephone, email, text message, etc. for all assigned programs.
• Accurately logs and maintains all communication with prospective students.
• Create and update student information using the Customer Relationship Management (CRM) system.
• Presents program and admissions information to prospective students at information sessions and conferences - frequent travel will be required (FHU purchase card & vehicle supplied).
• Network and build positive relationships with various organizations, schools, businesses, etc.
• Meets aggressive enrollment goals for each start term.
• Works collaboratively with faculty personnel to give feedback from prospective graduate students to improve academic programs.
• Assists in developing, maintaining, and revising admissions printed and digital materials.
• Supports, and contributes to, the mission and vision of Freed‑Hardeman University and the Office of Graduate Admissions.
• Some evening and weekend hours, as needed.

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication – Writes clearly and informatively;
  Edits work for and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Ethics – Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethics;
  Upholds organizational values.
• Professionalism – Tactfully approaches others;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Attendance/Punctuality – Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Innovation – Displays original thinking and creativity;
  Meets challenges with resourcefulness;
  Generates suggestions for improving work;
  Develops innovative approaches and ideas;
  Presents ideas and information in a manner that gets others' attention.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 1‑3…