Student Services Representative; Part-Time

This is a temporary, part-time position through June 30, 2026
. Call Center Staff report to the Call Center Supervisor and the Dean of Students. They provide support and guidance for prospective, current students, staff, faculty, and visitors.

Application review and interview scheduling may begin prior to the closing date. The position may be filled before the closing date; therefore, applicants are encouraged to submit materials as soon as possible for full consideration.

The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job.

• Deliver exceptional customer service by greeting students and visitors, and responding to a wide range of inquiries about student services via phone, email, and in person.
• Initiate outgoing communications—including phone calls, emails, and text messages to current, prospective, and former students.
• Guide students and visitors to the appropriate VGCC departments, and provide accurate information about departments, staff, and faculty.
• Offer assistance and support to resolve complex issues, maintaining a high standard of customer service through in-person, telephone, email, text, and other communication channels.
• onstrate a commitment to serving VGCC’s community by helping students navigate the VGCC website, locating forms, MyVGCC, Moodle, VGCC student email accounts, and other needed information.
• Support recruitment and outreach initiatives by participating in various events.
• Provide students with general information about admissions, financial aid basics, advising, and VGCC.
• Collaborate with all areas of the VGCC community—including students, staff, and faculty—to share information and foster positive relationships across departments.

• Associate’s Degree or actively working toward an Associate’s Degree
• Excellent customer service skills with a focus on creating positive experiences
• Strong critical thinking and problem-solving abilities
• Clear, concise, and effective verbal and written communication skills
• Bilingual in Spanish not required but valued.

• Light work that includes moving objects up to 25 pounds.
• Sedentary work that primarily involves sitting/standing.