Software Quality Assurance Engineer

Title: Software Quality Assurance Engineer

Job Type: Full Time

Location: Remote - United States; with an expectation to be on-site in Henderson, NV, 4-6 times a year

Schedule: Monday through Friday; fairly flexible schedule, reasonable overlap with Pacific time core hours

Salary: $85,000 - $105,000 / year

We are interested in every qualified candidate who is eligible to work in the United States.

We’re looking for a vigilant, well-rounded Software Quality Assurance Engineer — with solid coding skills and 5+ years of QA experience — to join our External Websites team. You’ll ensure the quality and performance of our web applications while also serving as a QA thought leader, helping us advance our testing practice in new and innovative ways. In this role, you’ll design and execute manual tests;

build, maintain, and improve automation and CI/CD processes; collaborate closely with developers and product teams; and champion modern QA methodologies across the organization. Our development team is small (~20) but excellent, with members based both at our Henderson, Nevada headquarters and remotely across the U.S. We're interested in the right candidate, remote or local.

• Stand as a gatekeeper for new features, ensuring that bugs are eliminated before they impact users.
• Act as a detective, sleuthing out odd behavior on the site and relentlessly pursuing the best site experience.
• Write code to automate tests and increase our ability to deliver a high-quality experience quickly.
• Champion modern QA methodologies, driving innovation and continuous process improvement within the team and across the development department.

No two days will look exactly the same: you’ll rotate between manually testing new features, improving automated test coverage, and partnering with engineers to plan QA for upcoming work. You’ll utilize CI/CD signals, dashboards, and automated pipelines to deploy approved features to the Release environment, run smoke/regression suites, and investigate failures with clear, actionable reporting. Beyond feature validation, you’ll continuously strengthen the organization’s overall QA practice—standardizing test strategies, refining release criteria, reducing flaky tests, improving documentation, and coaching teams on quality best practices—so quality is built in from the start, not inspected at the end.

Throughout the day, you’ll:

• Focus on increasing automation by writing new tests in C# with Selenium whenever a new module or workflow is introduced.
• Manually test new features on our public-facing website by deploying them to the Release environment and verifying functionality across browsers and devices.
• Conduct A/B tests on our public-facing website using Optimizely, and perform manual testing across real devices and Browser Stack to ensure a consistent user experience.
• Monitor error tracking tools like Raygun to identify and triage new or unusual errors. You’ll investigate 500 errors weekly, analyze root causes, and flag anything that requires deeper attention.
• Review user sessions in Full Story to understand behavior patterns and identify bugs that might be affecting users silently.
• Collaborate with developers by logging detailed bug reports, adding context to errors, and following up on issue resolution.
• Document feature updates and QA processes to help maintain clarity across the team.
• Beyond your daily work, each quarter you’ll also take ownership of a strategic initiative, your personal “Rock”, that aligns with team goals. This could involve optimizing test coverage or leading a QA tooling upgrade.

Do you have a critical eye and high attention to detail?

• We want someone who leaves no stone unturned.
• Finding bugs quickly in targeted black box testing is key to keeping our continuous deployment process humming.
• The ideal candidate will always be striving for perfection while accepting that they’ll never reach it.
• Have 5+ years of experience in QA

Are you adept at working in a systematic and organized manner?

• Creating and maintaining documentation and test cases is critical to staying on top of our rapidly evolving site.
• Identifying…