Fraud & Disputes Investigator

Job Title

Fraud & Disputes Investigator I at Data Sync

We are looking for a Fraud & Disputes Investigator to assist cardholders with disputes, discrepancies, and fraud resolution while complying with applicable guidelines and regulations. The investigator will minimize fraud exposure by optimizing rules and systems.

• Answer inbound telephone calls from customers regarding disputes and potential fraud
• Make outbound telephone calls to customers to take appropriate action based on specific transaction characteristics
• Maintain call performance and call quality goals
• Process fraud allegations effectively and efficiently
• Monitor suspicious transaction activities through review of scheduled and ad‑hoc reporting to decision account status
• Update and maintain fraud & dispute logs accurately and ensure delivery in accordance with SLAs
• Other duties as assigned

• Regular attendance and schedule flexibility
• Strong attention to detail
• Excellent written and oral skills
• Proficiency in Microsoft Office Suites
• Bilingual preferred – English/Spanish

• At least 4 years of relevant experience in a similar role, preferably in card services or financial services
• College and/or professional training preferred

Mid‑Senior level

Full‑time

Legal

Software Development

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