Junior Sale Representative

The Junior Renewals Representative will gain a strong understanding of our small business loan products, target markets, and sales processes while developing essential industry skills. In this role, you’ll serve as a key point of contact for clients and support the senior sales team by handling loan-related inquiries, helping streamline the renewal process, and ensuring client requests are addressed promptly.

Junior Renewals Representatives manage a high volume of outbound calls (120–150 per day) to current and previous customers who may be seeking additional capital through a renewed small business loan. Qualified and interested customers are then transferred to a Senior Sales Representative to complete the renewal.

• Place phone calls, emails, and texts to assist past clients with new applications.
• Act resourcefully and in an innovative way to solve problems and complete tasks.
• Throughout the qualification process, you will learn to identify the specific needs of clients and how ECG’s products meet those needs.
• Reach out to inactive customers to understand their experience and attempt to bring them back to ECG for any future financing needs.
• Report to management on customer relationships, pipeline, forecasts, and new prospects.
• Develop relationships with clients.

• 1 to 3 years of sales experience with a track record of success and achieving goals and quotas.
• Strong relationship‑building skills needed to build rapport with business owners quickly and professionally.
• Analytical/problem‑solving skills are essential.
• Process‑oriented with excellent communication and interpersonal skills.

Starting pay: $15/hr plus shift differential (extra $1/hr for nights & weekends) + commissions.

Working hours:

6:00 am–4:00 pm (PST);
Work days:
Monday–Friday.

Paid training: typically 1 week in length from 6:00 am–3:00 pm Mon‑Fri (PST).

Status:
Full time, 40 hours; benefit eligible 1st of month after 60 days.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E‑verify program.