Store Manager - Mid-Ulster Area

Store Manager - Mid-Ulster Area

Attractive salary, benefits and bonus

42.5 hours per week
Positions available in the Mid-Ulster Area

At Henderson Group, we are proud to be Northern Ireland’s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Food service and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We’re a family‑owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others.

We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. At Henderson Retail, we’re an Investors in People Platinum accredited employer. We're the biggest in the market and continuing to grow with new store openings and current store expansions. Depending on the convenience format, in addition to grocery, our range of in‑store services includes Post Office, Occasions, Butchery and Food‑to‑Go solutions with hot food, deli, coffee and in‑store bakeries under internal/external brands such as Barista Bar, Daily Deli, Delish, Greggs® and Subway®.

We currently operate over 100 retail stores in NI and have exciting plans to expand further in the near future.

As a Store Manager, you will inspire your team to deliver the highest level of customer service whilst ensuring they are happy, motivated, well trained and feel proud of their role within the local community. If you thrive on achieving excellent retail results and love being at the heart of the community, you’ll love life in a company‑owned store at Henderson Retail.

You’ll uphold high standards while driving sales and other KPIs and managing costs. You will be required to cover the Post Office when required as part of this role.

• Provide effective team leadership and management to the store staff to motivate and support your team to achieve targets and objectives.
• Oversee and ensure the smooth running of the store.
• Deal with all customer queries consistently in an effective and professional manner.
• Set, drive and achieve sales, gross profit margin, net margin, waste and other KPIs.
• Maintain adequate stock levels.
• Ensure merchandising and presentation of store is of the highest standard.
• Recruit, train, organise and control staff levels to guarantee team excellence.
• Manage employee rostering and annual leave and maintain secure records.
• Actively live our values of Ambition, Customer First, Teamwork and Integrity.

• A Minimum of 2 years’ experience leading and developing a team at a senior level within a fast‑paced retail environment.
• Experience of effectively managing targets and controlling costs.
• Commercial awareness of the wider food retail sector and ability to utilise that knowledge to drive sales performance.
• Ability to manipulate and interpret data to support sound commercial and business decisions.
• Competent in the use of IT packages including Microsoft office and retail technology systems.

• Customer focus with the ability to motivate and inspire others.
• A capable leader with a natural flair for leading and developing a high performing team.
• Time management, delegation and problem‑solving skills.
• Ability to prioritise and multi‑task.
• Genuine passion for local community retailing, food trends and shopper habits.

• Previous store management experience in the convenience market.

* If you have applied previously for the same role, you’ll have to wait 6 months from the date you originally applied, before re‑applying.

As part of this role, it will be important that you feel aligned with the values that we live and work by.

We always strive to be better. We seek new challenges and look for ways to do things better.

We provide exceptional service. We put customers at the heart of everything and support our communities.

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

We…