Assistant Spa Director

Assistant Spa Director – Heights Wellness Retreat

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Company

Purpose:

Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest.

Job Summary: Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

• Must be able to work varied hours including days, evenings, weekends and holidays
• 6-8 hour shifts

• Assist with recruitment, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role‑playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

• Minimum 2 years of sales or retail management experience
• Self‑starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

• Hands‑on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage services
• Experience working in a franchise model

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

• Loyal
• Authentic
• Passionate
• Diligent

Entry level

Full‑time

Other

Wellness and Fitness Services