Patient Care Coordinator​/Physical Therapy Technician - Part Time

Job Title

Starting Hourly: $15.00 - $17.00 per hour depending on experience

Smith Therapy Partners, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Las Vegas, Henderson, and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.

Currently, we are looking for a part‑time Patient Care Coordinator/Physical Therapy Technician for our Wiggan Pkwy location in Henderson. The role will be cross‑trained for both front office operations and assisting as a physical therapy technician as needed.

Schedule needed: 20 – 25 hours per week Monday – Friday.

Bilingual in English & Spanish is preferred but not required.

• Greeting warmly and maintaining a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicating with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Answering phones and greeting patients with the utmost professionalism and care.
• Working closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow.
• Maintaining patient confidence and protecting operations by keeping information confidential.
• Participating in and adhering to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Reviewing Copay collection reports and identifying accounts that may need to be reviewed.
• Auditing Journeys/Dashboard to ensure they are being worked on in a timely manner.
• Auditing Payer Direct Portal to ensure notes are being uploaded/AUTH’s pulled.
• Checking FOC Chats to ensure messages are being responded to and worked on.
• Chart audit day/s in advance to ensure we have charts with documents and AUTH’s as required.

• Preparing treatment room for patient by following prescribed procedures and protocols.
• Preparing patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.).
• Doing laundry, maintaining an ample supply of clean linens.
• Under direct supervision of and with co‑signature by, recording daily notes.
• Providing information to patients by answering questions and requests.
• Helping treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educating patients by demonstrating proper use of equipment and exercise routines.
• Maintaining patient confidence and protecting operations by keeping information confidential.
• Maintaining safe and clean working environment by complying with procedures, rules, and regulationsli>
• Providing equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensuring operation of physical therapy equipment by completing preventive maintenance requirements.
• Maintaining physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering.
• Enhancing physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player.
• Collecting garbage at the end of each working day.
• Reporting any issues needing resolution to Physical Therapists.
• Proactively answering incoming phone calls before they route to voicemail; triaging each call to ensure a five‑star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Assisting with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assisting…