Front Desk Coordinator

Job Summary

Foster a clinic environment that provides exceptional customer service and delivers best in class patient experiences, ensuring patient-centered care is top priority.

• Exemplify the Joint Ventures Culture by staying true to the Core Values, communicating the Vision and executing the Mission every day
• Create a warm and welcoming clinic environment focused on patient-centered care
• Communicate the brand’s mission through patient orientation and clinic tours
• Educate patients on the benefits of chiropractic, our care options and services
• Manage clinic’s patient flow in an organized manner to ensure maximum efficiency
• Sell Wellness Plans and Packages best suited for patients based off of doctor’s prescribed treatment plan
• Assist patients with the completion of required forms
• Drive to achieve clinic and company goals through execution of best practices and brand standards
• Perform daily clinic operations including phone system management, transaction completion through POS software, patient account management, cleaning duties, inventory assessment, etc.
• Support and follow company’s policies and procedures
• Participate in marketing opportunities to support positive clinic health and growth
• Contribute to a positive, healthy workplace culture that strives on team dynamics
• Complete and accommodate additional tasks as required by the needs of the company

• Determination to provide the highest levels of customer service
• Enthusiastic about helping others and participating in a team environment
• Strong organizational skills coupled with the ability to prioritize and multi-task
• Polished, professional image representative of the brand
• Believes in a Wellness lifestyle and preventative care
• Proficient with Microsoft Office and social media platforms
• Willingness to learn and grow

• High School Diploma or equivalent, Associates degree or higher preferred
• 1-2 years Retail sales experience and/or marketing experience; office management a plus
• Confidence in presenting and selling memberships and visit packages
• Able to use office equipment—computer, scanner, fax and phone system
• Flexibility to work weekends and evenings as required
• Ability to lift and carry 20 pounds
• Ability to sit and stand with reasonable accommodation