Quality Program Manager

Job Summary

Contributes to the company’s mission and vision by supporting and coordinating clinical performance in assigned market(s). The Quality Program Manager works collaboratively with staff, clinic managers and UCC leadership to promote, design and implement improvements and innovations and advance the UCC quality agenda. In order to achieve defined outcomes, the Quality Program Manager engenders commitment, encourages cultural changes, promotes quality best practices, disseminates information, and provides support for safety process changes.

Ensures compliance with applicable accreditation, regulatory, and licensure standards.

• Provides guidance to Urgent Care Clinic colleagues/management in complying with the requirements and intentions of the UCC quality program and agenda.
• Provides leadership and directs effort for clinical and quality improvement in addition to service(s) enhancement.
• Supports clinics in preparation of meaningful reports to the Market(s) Leadership under the direction of Quality Leadership.
• Coordinates, develops and implements programs, initiatives, and improvement strategies to ensure consistency in compliance with applicable laws, regulations, other governmental requirements, and accreditation standards.
• Ensures quality of care and safe clinical practices are maintained and promoted by visiting clinics, observing clinical processes, auditing for accreditation, regulatory, and service line standards and course correcting in real time.
• Facilitates effective communication with operations regarding quality improvement trends and key clinical performance improvement activities and initiatives.
• Assists in preparations of market level reports to monitor and track adherence to quality specific goals while developing improvement plans if appropriate.
• Submits monthly reports to Quality Leadership and participates in monthly operations reviews as directed.
• Facilitates investigation, required reporting, and corrective action development for serious quality or risk issues within the market(s) as requested by Quality and Division/Market Leadership.
• Maintains awareness of pertinent regulations, staying informed of pending and or implemented changes.
• Participates in development of UCC Market Quality strategic planning.
• Assists with the development of corporate quality initiatives as assigned.
• Maintains current competency with all current quality initiatives and strategies.
• Leads market level UCC Quality Improvement and Patient Safety initiatives, as directed.
• Provides education to employees and medical staff and supports ongoing education related to these initiatives.
• Meets regularly with Clinic Managers and Area Practice Managers to encourage shared learning adherence to the quality agenda and quality best practice.
• Collaborates with clinic/market leadership and the education team to identify and address any trends, needs, or enhancements to new hire and/or preceptor training.
• Coordinates with education infrastructure and occupational medicine leadership teams to support occupational medicine specific initiatives and competency requirements for core service line services.
• Supports the orientation program for new hires by overseeing the pool of preceptors through initial training, ongoing skills assessment and development.
• Supports identification and immediate remediation of competency gaps to minimize service disruptions.
• Ensures and maintains an active and ongoing Infection Prevention and Control Program for all the urgent care clinics.
• Maintains the strictest confidentiality in the areas of patient, employee and physician relations.
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”.

• Registered Nurse (RN)
• Bachelor’s Degree required (prefer Bachelor of Science in Nursing)

• Minimum two (2) years relevant experience required.

• Current licensure as a Registered Nurse in state of residence.

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage, free telemedicine services and free Air Med…