TPA Processor

Job Title: TPA Processor

Location: Henderson, NV

Job Type: Full Time

Company: Village Capital & Investment LLC

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

TPA Form Review & Verification: Review and validate Third Party Authorization forms submitted via email or other channels. Ensure accuracy, completeness, and proper borrower authorization prior to updating account access.

Data Entry & System Updates: Accurately input TPA information into MSP Explorer (Black Knight), adhering to regulatory requirements and internal documentation standards. Update related records and maintain real-time tracking in Google Sheets.

Compliance & Privacy Enforcement: Protect borrower data by strictly following authorization rules. Flag any unauthorized requests or incomplete documentation for resolution and escalate as needed.

Use of Tools & Templates: Leverage standardized internal guides, workflows, and canned responses to ensure consistent communication and adherence to company procedures. Keep meticulous records of form approvals and denials.

Team Collaboration & Support: Work closely with customer service representatives and other departments to confirm TPA status, resolve discrepancies, and support timely response to borrower inquiries.

The Right Candidate Will Demonstrate:

• Communication: Proactively shares updates, asks questions when unsure, and maintains consistent communication with teammates.
• Accountability: Owns tasks from start to finish, meets internal SLAs, and consistently delivers high-quality work without needing reminders.
• Integrity: Upholds data accuracy and compliance standards, double-checks work, and escalates errors rather than overlooking them.
• Respect: Shows consideration in every interaction-whether it's with team members or handling borrower information-with professionalism and care.

This Role Is Not a Fit If You:

• Overlook small details or struggle with form/document verification
• Avoid routine, rule-based tasks or dislike structured workflows
• Need constant oversight to stay on track or meet deadlines
• Find it difficult to admit and correct mistakes or follow compliance protocols

Basic Qualifications:

• Proven experience with problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Windows and Encompass (Encompass preferred)
• Strong problem-solving skills and attention to detail

Specific Qualifications:

• Prior experience in mortgage servicing, loan documentation, or legal/authorization processing is preferred
• Familiarity with MSP Explorer / Black Knight strongly preferred
• Competent with Google Sheets, email handling, and documentation workflows
• Strong attention to detail, time management, and communication skills

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

In Summary:

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!