Senior Sales Support Specialist

Job Title

Senior Sales Support Specialist

Henderson - Green Valley

The Sales Support Specialist provides support to the Relationship Manager by servicing various banking clients and assisting in the resolution of customer issues. You’ll partner with Relationship Managers to ensure problems are resolved to the satisfaction of our customers. Additional responsibilities include assisting with account analysis, service charge waivers, e‑deposit, and ACH renewals, and producing several reports for executive management.

• Support management and the team with pipeline and prospect management within CRM; provide daily guidance to the department in the areas of deposits and account servicing; work directly with customers on issues and resolve problems pertaining to their accounts.
• Provide excellent customer service and represent the bank in a professional and responsible manner.
• Adhere to compliance, security, state and federal regulations, bank policies, procedures, and goals.
• Gather information pertaining to loan packages and coordinate submission to underwriting and documentation; may accompany Relationship Managers on customer calls and interviews to understand the business relationship/loan request and aid in developing strategies to meet customer needs.
• Provide research on loan and deposit accounts as needed; complete E‑Deposit and ACH renewals; assist in setting up new accounts.

• 4+ years of related experience or a similar field.
• High school diploma required; bachelor’s degree in a related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced knowledge of various word processing and spreadsheet software.
• Intermediate to advanced customer service experience.
• Advanced speaking and writing communication skills.

Salary range for new hires is generally $73,085.00 - $90,278.00 for Henderson, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

We offer all the important things you’d want — competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC. Ameri Home Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email  or call .

When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.