Customer Service Representative Auto and Insurance

Job Position

Property & Casualty Personal Lines Customer Service Representative (CSR)

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Competitive Pay
• Professional Development
• Job Stability

Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background.

• Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
• Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
• Experience working with multiple carriers
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills; strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers
• Highly organized with strong time management skills
• Proficiency with Office Software; familiarity with Microsoft Office Suite (Word, Excel, Outlook), email, and other office productivity tools
• Bilingual (not required)

• Service personal auto, homeowners, renters, and related casualty policies
• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Answer customer inquiries, complaints and resolve issues
• Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
• Maintain detailed records of client interactions
• Review audits and/or policies
• Multitasking Ability: capability to manage multiple customer request and administrative tasks at once
• Self-motivated
• Collaborative team member: thrives in a fast‑paced, small‑office setting, contributes to a positive, team‑oriented environment; strong interpersonal skills, cooperative attitude, ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.

We’re not a big corporate office—we’re a close‑knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.

Please submit your resume showing your insurance‑related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed.