Member Service Consultant - Part Time

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This range is provided by Rize Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $25.00/hr

Are you passionate about delivering exceptional service and building strong relationships with customers? We are seeking a dynamic and motivated individual to join our team as a Member Service Consultant at our new Henderson Branch.

The Member Service Consultant is responsible for delivering exceptional service in person or via video to both members and the team. Performs a broad variety of member service functions including managing lobby traffic, opening, and servicing consumer and business accounts, interviewing, counseling, and cross‑selling credit union products and services to deepen member relationship. The MSC is responsible for managing workload and taking action to achieve assigned sales and service goals.

The MSC may work independently with additional duties such as opening and closing of the branch.

• Bilingual in Spanish and English preferred
• Schedule:
  
  27-28 hours a week, Availability Monday-Friday 11:00 AM-5:15 PM and Saturdays as needed

• Responsible for opening and servicing consumer accounts, interviewing, counseling, and cross‑selling credit union products and services to deepen member relationship.
• Performs account maintenance (such as address changes, disputes, replacement check and card orders, IRA maintenance, deposits, and payment processing) primarily by using the member facing remote delivery option whenever possible. Educates members on how future servicing needs may be facilitated digitally.
• Makes decisions on fee reversals, courtesy credit (service recovery) and provisional credit within assigned authority limit.
• Contacts prospective and current members via phone and/or email to offer information on products and services to obtain additional business.
• Manages lobby traffic. Engage with members by welcoming them with a warm friendly smile, pleasant demeanor, using their name, whenever possible and thanking them for their business. Enthusiastically greets and interacts with members to proactively identify and address their service or sales needs.
• Acts as member advocate resolving account service issues, connecting with experts as needed, and responding to member inquiries promptly and effectively throughout resolution.
• Has deep working knowledge of all products and services offered by the credit union. Exhibits strong sales and service skills, presenting relevant and beneficial products and services. Proactively educates members on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Takes action to meet assigned standards. Connects members to appropriate internal (i.e., video kiosk) or external partners (i.e., insurance and wealth management services) as necessary.
• Participates in branch development activities in coordination with branch management, community development and business development as needed.
• Answers questions and refers issues requiring second level support to appropriate personnel. Ensures members understand next steps, follows up as required and matters are resolved to the members satisfaction.
• Uses sound judgement and executes financial transactions in accordance with credit union policies and procedures while maintaining an acceptable record in daily balancing.
• Completes other duties as assigned including assisting with coverage needs at other locations or departments as necessary (Member Care Center, Account Services, or other back‑office departments)

To perform this job successfully, an individual must possess strong multi‑tasking, customer service and communication skills. Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)
• Minimum one year of sales or retail experience in…