Customer Service Representative Auto and Insurance

Customer Service Representative Auto and Home Insurance

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• Competitive salary
• Flexible schedule
• Opportunity for advancement

• Competitive Pay
• Professional Development
• Job Stability

Property & Casualty Personal Lines Customer Service Representative (CSR).

A direct Property & Casualty insurance experience is required; please apply only if your résumé reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.

We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi‑task, friendly, and familiar with insurance products.

• Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing).
• Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify).
• Experience working with multiple carriers.
• High school diploma/GED required;
  Bachelor’s degree preferred.
• Excellent customer service skills.
• Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers.
• Highly organized with strong time management skills.
• Proficiency with Office Software; familiarity with Microsoft Office Suite (Word, Excel, Outlook) and other productivity tools.
• Bilingual (not required).

• Service personal auto, homeowners, renters, and related casualty policies.
• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Answer customer inquiries, complaints and resolve issues.
• Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Manage multiple customer requests and administrative tasks simultaneously.
• Self-motivated.
• Collaborative team member; thrives in a fast‑paced, small‑office setting and contributes to a positive, team‑oriented environment.