Receptionist, Terra West Management Services

Description

Essential Functions:

• Answer incoming calls within a timely fashion and respond to or transfer the call as appropriate.
• Receive checks/money orders, log in Quick Books, and distribute accordingly.
• Log incoming and outgoing packages and documents.
• Handle other walk-in clients as needed, payment processing, keys/fobs/remotes/parking pass workflow and tracking.
• Handle customer disputes.
• Work on forwarding mail and create a COA as needed.
• Restock and order supplies for break room and bathroom.
• Make Popcorn on Tuesday and Thursday’s.
• Assist Document Management team as needed.
• Perform all other job requests as assigned by management.

• Minimum of 6 months office experience.
• Minimum of 6 months Customer Service experience.
• Intermediate knowledge of MS Office products (Word, Excel, Outlook).
• Ability to lift 50lbs.

An individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Organizing and prioritizing
• Strong attention to detail and accuracy
• Maintain confidentiality and exercise good judgment
• Problem-solving skills
• Excellent communications skills, both written and verbal

• C3
• UManage
• Promas
• App Folio
• Quick Books

• See and read small print, both on paper and on a computer screen, quickly and accurately.
• Sit for extended periods of time while working at a computer.
• Hear and speak clearly on the telephone and in person.

• Sitting:
  Constantly
• Standing:
  Frequently
• Walking:
  Frequently
• Driving: N/A
• Bending (from waist):
  Frequently
• Crouching (squat):
  Rarely
• Kneeling:
  Occasionally
• Crawling: N/A
• Climbing (stairs): N/A
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching:
  Rarely
• Wrist Motion:
  Occasionally

• Items Carried:
  Files/Board books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 5 pounds

• Items Moved/Lifted:
  Paper files
• Times Per Day: 5
• Maximum Weight: 3 pounds

• Floor:
  Occasionally
• Knee:
  Rarely
• Waist:
  Occasionally
• Chest:
  Occasionally
• Overhead:
  Occasionally

• Item Name:
  Furniture Frequency:
  Frequently

• Inside/Outside:
  No
• Hot/Cold Temperatures:
  No
• Wet:
  No
• Noise:
  No
• Power Equipment:
  No
• Traffic Hazards:
  No
• Chemical Hazards:
  No
• Heights:
  No
• Dust:
  No
• Close Quarters:
  No
• Fumes/Odors:
  No