Gift Shop Clerk

JOB SUMMARY

A Gift Shop Clerk will greet the customers, scan bar codes or enter price of merchandise into a cash register, stocks and rotates merchandise, and thanks customers while ensuring a safe, clean and efficient operation.

• Adhere to Ellis Entertainment, LLC (Ellis) Core Values and Policies & Procedures.
• Act as a role model within and outside the gaming and racing facility.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

• Operate a point of sale system/cash register (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies).
• Perform custodial duties. (e.g., sweep sales area, clean shelves, pick up trash, etc.).
• Stock merchandise and ensure merchandise is displayed in a clean and orderly manner.
• Assist with resolving operational deficiencies in areas needing attention; ensuring price marks on each item in inventory.
• Promote brands/products to increase sales.
• Sell lottery or tobacco products while verifying the age of the customer.
• Assist customers in locating items.
• Perform duties in accordance and ensure compliance with health and safety regulations.
• Assist with training new gift shop clerks.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide friendly and fast service to guests).
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first;assist coworkers; treat all coworkers with kindness, courtesy and respect;never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned

• Operate Point of Sale system/cash register
• Proficient in basic computer skills
• Must possess basic mathematical skill (able to add, subtract, multiply and divide)

• High School Diploma or GED certificate preferred.
• Must have relevant work experience.
• Some experience in retail environment and cash handling preferred.
• Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).

• The job requires the ability to balance/climb, bend over, crouch/stoop, hear, kneel, reach overhead, stand, talk, turn/twist, walk, and repetitively use hands 51-100% of the time.
• The job requires the ability to push/pull, carry, lift, slide/transfer 1-50 lbs. 25-50% of the time.
• The job requires the ability to organize, plan, make decisions, read and write 51-100% of the time.
• The job is performed primarily indoors with exposure to loud noises and smoke (e.g., cigarette smoke).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.