Bilingual Spanish Community Health Worker

Bilingual Spanish Community Health Worker

Join to apply for the Bilingual Spanish Community Health Worker role at SCAN
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SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States.

Enhance frail seniors' ability to age in place, manage their health, navigate the health care system, and live independently by providing person-centered care in accordance with ECM requirements. This individual will act as an integral part of the care team by working directly with members telephonically and in-person to implement plans of care, advocate on behalf of the member and provide member-centric interventions.

• Collaborate in conducting comprehensive assessments to identify chronic conditions and psychosocial challenges affecting independent living.
• Perform assessments for Medi-Cal/Medicare dual-eligible members referred to Complex Care Management for Long-Term Services and Supports (LTSS) and assist the Registered Nurse in determining Nursing Facility Level of Care.
• Support member well-being through observation, positive communication, and motivational interviewing. Conduct face-to-face or phone visits to address care barriers, ensure engagement in primary and preventative care, and support individualized care plan implementation.
• Provide care coordination and empower members and their families in managing chronic conditions through coaching, education, healthcare navigation, advocacy, accompaniment to appointments and referrals to community, county, and state resources.
• Perform Enhanced Care Management (ECM) activities related to specific Populations of Focus (POF):
  Individuals Experiencing Homelessness, Individuals At Risk for Avoidable Hospital Or ED Utilization, Adults Living In the Community At Risk of LTC Institutionalization, Adult Nursing Facility Residents Transitioning Back to the Community.
• Implement personalized care plans tailored to the medical and social needs of high-risk members, incorporating realistic health goals supporting members inherent wishes.
• Actively participate in interdisciplinary planning and case conference meetings to ensure person-centered care and to ensure member receives support following discharge from an inpatient or institutional setting.
• Demonstrate strong organizational, follow-through, and engagement skills to achieve positive member outcomes. Adhere to SNP policies and ensure timely, accurate documentation of care plans, service plans, and progress notes within established time frames.
• Network and build relationships with community business organizations like senior and wellness centers, housing outreach events, shelters, landlords, legal aid providers, etc.
• Utilize department desktop procedures, workflows, job aids and training material. Identify barriers to work processes and bring to the attention of the supervisor/manager.
• Actively adhere to all quality, compliance, and regulatory standards.
• Support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

• High School Diploma required.
• Bilingual in English/Spanish (test will be administered to assess proficiency).
• At least 1 year of community engagement experience required.
• Community Health Worker Certificate preferred.
• Experience with in managed care, healthcare environment, lived experience or case management strongly preferred.
• At least 1 year of experience working with seniors, conducting home visits, and working remotely strongly preferred.
• Basic technical skills for functional area.
• Basic problem solving skills.
• Good communication and interpersonal skills.
• Excellent written and verbal communication skills.
• Basic organizational skills.
• Basic critical thinking skills.
• Ability to collaborate effectively within a multidisciplinary team.
• Ability to appropriately maintain confidentiality.
• Basic understanding of NCQA standards, CMS and DHCS regulations.
• Basic knowledge of medical terminology and abbreviations.
• Basic understanding of local community resources for seniors.
• Travel 50+% of the time in the Moreno Valley area (CA).
• Must have a valid driver’s license, automobile insurance and reliable transportation.

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

• Base salary range: $21.78 to $31.52 per hour
• Work mode - remote/field (travel 50% or more of the time in Moreno Valley area)
• An annual employee bonus program
• Robust wellness program
• Generous paid time off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1…