More jobs:
Service advisor
Job in
Hemet, Riverside County, California, 92543, USA
Listed on 2026-01-12
Listing for:
Toyota of Hemet
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep
Job Description & How to Apply Below
Description
As a Toyota Service Advisor
, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities:
:
- Greet customers and assess their service needs.
- Listen carefully to customer problems and concerns.
- Set and manage expectations regarding service delivery.
:
- Arrange appropriate service and repairs based on customer requests.
- Estimate costs and completion time for repairs.
- Verify insurance information.
- Conduct inspections and test drives.
:
- Recommend additional services based on customer needs.
- Provide detailed explanations of necessary repairs and cost estimates.
- Obtain approval from customers for additional work.
:
- Ensure prompt, courteous, and effective service.
- Communicate with customers about the status of their vehicle repairs.
To become a Toyota Service Advisor
, you’ll need a combination of qualifications and skills. Here’s what you should aim for:
:
- A high school diploma or GED is typically required.
- Vocational training in automotive technology or an associate degree with a focus on service operations.
- ASE certification preferred
- Minimum 1 year service advisor experience
:
- Develop a thorough understanding of auto repair and maintenance.
- Familiarity with Toyota systems and process
:
- Strong communication skills are essential.
- Be client-oriented, organized, and attentive to detail.
- Prioritize customer satisfaction and effective service delivery.
:
- Basic computer skills are necessary for managing service records and communicating with customers.
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