Assistant Branch Manager; VA

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Join our team at Grant & Stone Building Supplies, a respected independent builder's merchant serving the Southeast since 1987. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

We're expanding our team at our Hemel Hempstead Branch and are looking for a dependable Assistant Branch Manager to help us continue delivering excellent service to our trade and retail customers.

We currently have an exciting opportunity for an Assistant Branch Manager in our Hemel Hempstead Grant & Stone Hemel Hempstead branch. In this role, you will support the day-to-day supervision of the branch team, drive improvements in the customer experience, and contribute to enhancing sales performance. Working closely with the Branch Manager, you will play a key part in maximising sales and profitability, while ensuring the efficient management of daily operations.

• Assisting customers on the trade counter and telephone as well as helping when needed to load.
• Working with the Branch Manager on all aspects of branch development and customer service.
• Stock replenishment from ordering materials to ensuring adequate stock levels.
• Any other appropriate duties given by the Branch Manager.
• Supervision of a team of colleagues.
• Supporting the Branch Manager in the execution of the Sales plan for the branch.
• Ensuring the safe and efficient management of daily operations.
• Ensuring all branch activity is centered around the customer and ensuring they have the best possible experience.
• Provide cover for the Branch Manager when required.

• Experience in a similar role.
• A customer-focused approach.
• Strong administration and organisational skills.
• Develop and maintain excellent relationships.
• Strong sales and negotiation skills.
• Confident communicator at all levels.
• Ability to build and maintain relationships.
• Approachable.

Week:1 Monday to Friday 07:00-17:15

Week:2 Monday to Friday 07:00-17:15 Saturday 08:00-12:00

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:

• Competitive salary.
• Pension scheme and paid holidays.
• Supportive team and positive work environment.
• Career development and training.
• Staff discount on building materials.
• Bonuses.
• Employee assistance program.
• Perks Membership.

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Grant & Stone Building Supplies, apply now for the Assistant Branch Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.