Field Service Engineer Area Manager; South

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Regional Service Manager for the South of the UK to join our Field Service Team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

Oversee a regional team of engineers, acting as the first point of contact and managing SLAs and KPIs. Lead the diagnosis, repair, and maintenance of parcel locker machines, including software configuration and quality control. Provide technical support and training to employees and subcontractors and contribute to the development of new solutions while maintaining technical documentation.

• Lead and develop a regional team of Service Engineers, ensuring delivery of a high-quality and efficient service.
• Support the professional growth and technical development of the engineering team through coaching and structured feedback.
• Foster a culture of accountability, collaboration, and service excellence across the region.
• Provide technical guidance and mentoring to engineers and subcontractors, supporting them via internal communication and IT platforms.

• Work closely with the dispatching team to prioritise and allocate jobs effectively across the region.
• Oversee and balance workload allocation, ensuring effective coverage during sickness, holidays, or unexpected absences.
• Step into the Field Manager role when required, ensuring continuity of leadership, operational oversight, and alignment with business objectives

• Be accountable for achieving all set KPIs and SLAs, driving performance through regular reviews and continuous improvement.
• Monitor and report on performance metrics, identifying trends and implementing corrective actions where necessary.
• Ensure consistent quality control across work completed by engineers and subcontractors, both locally and internationally.

• Respond swiftly to high-priority incidents, coordinating resources to ensure timely resolution and minimal service disruption.
• Act as the first point of escalation for all technical and operational queries within the region, ensuring issues are resolved quickly and communicated clearly.

• Manage maintenance, repair, and modernisation activities for parcel locker machines (APMs), ensuring reliability, uptime, and customer satisfaction.
• Drive continuous improvement in service delivery by analysing field performance data and implementing best practices across the region.
• Prepare, maintain, and review technical documentation and service manuals, ensuring clarity and accessibility for all team members.

• Manage tools, stock, and components required for service continuity, ensuring full traceability and cost control.
• Promote adherence to company procedures, health and safety standards, and technical compliance requirements.

Please note; this role is to cover the South of the UK and will require someone to be in our Hemel Hempstead office approx. 2 days a week.

• Previous experience in area management, with leadership or supervisory experience.
• Proven ability to lead and motivate a team, proactive approach to team development, ensuring that team members are trained and supported to achieve their best performance.
• Experience ensuring effective diagnosis and repair of…