WarehouseLogistics Operative

Warehouse Logistics Operative

We are looking for a Warehouse/Logistics Coordinator to work onsite at our Hemel Hempstead office. You will be responsible for overseeing and coordinating the movement of IT equipment and associated materials, verifying warranty calls and managing the complete lifecycle of warranty parts encompassing supply return and credit processes.

Job Description: A key aspect of the role involves managing chargeable calls ensuring that all applicable charges are accurately applied and recovered.

• Proven experience in logistics coordination or a similar role.
• Strong organisational and time‑management skills.
• Excellent communication skills (verbal and written).
• Ability to work under pressure and meet deadlines.
• Proficiency in MS Office (primarily Excel) and familiarity with logistics systems.
• Knowledge of IT hardware and peripherals.
• Experience working in a fast‑paced technology environment.
• Knowledge of SAP is desirable.

• Order Management: Process and track orders for IT hardware and peripherals ensuring accurate documentation and timely fulfilment.
• Scheduling & Coordination: Liaise with resource schedulers, couriers and field teams to ensure smooth delivery of equipment and services.
• Inventory Control: Monitor stock levels, manage internal stock requests and coordinate with suppliers for replenishment when required.
• Compliance & Documentation: Maintain accurate records of shipments, deliveries and returns in line with company processes.
• Customer Support: Act as a point of contact for queries related to logistics and delivery providing clear and timely updates.
• Continuous Improvement: Identify opportunities to streamline processes and improve efficiency within the logistics function.
• Shipping: Support the dispatch of customer hardware through the warehouse ensuring accuracy and timely delivery.
• Microsoft O365: Advanced proficiency in Excel and experienced in utilising a range of enterprise systems including SAP.

Capita is an outsourcer helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capitas 34,000 colleagues support primarily UK and European clients with people‑based services underpinned by market‑leading technology.

• Shipping & Receiving
• Inventory Control
• Data Entry
• AS400
• Transportation Management Systems
• EDI
• Microsoft Outlook
• Warehouse Experience
• Office Experience
• Dispatching
• Microsoft Excel
• Logistics

• 23 days annual leave, rising to 27 days holiday with the option to buy extra leave.
• Company‑matched pension, life assurance, 15 weeks fully paid maternity, adoption and shared parental leave, plus paternity pay of two weeks.
• Volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office.
• Access to our Employee Network Groups, enabling colleagues to connect and learn on an inclusive platform.
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships.

At Capita your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented forward‑thinking professionals working across a wide range of disciplines and sectors. We are committed to your growth, offering endless opportunities to expand your skills, explore new paths and advance your career.

We’re an equal opportunity and Disability Confident employer, recruiting and developing people based on merit and passion. We are committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if you’d like to discuss other changes or support you might need going forward, please email us and we’ll get back to you with more information about equal opportunities and process adjustments.

Visit the Capita Careers website for further details.

Hemel Hempstead, United Kingdom | Full time | Permanent