Support Worker, Mental Health

About the Company

Care First 24 is a complex care provider for both physical and mental health needs, working with a diverse client group with a variety of care needs, across the UK. We provide tailored, person‑centred and compassionate support that ensures our clients feel comfortable and safe in our care. We have a robust but fast registration process and induction, with a variety of learning and development opportunities.

We are an expanding business and have taken on new packages which require a team of caring and compassionate professionals with the expertise to ensure smooth running of our care packages.

Our Core Values include:
Person‑Centred Care;
Professional Culture;
People & Workforce Development;
Prevention, protection, Promotion of safe care;
Promoting people’s safety;
Professional Leadership and Integration, Promote Wellbeing;
Protecting the Environment.

• Open and respectful communication culture with transparent channels.
• Dedicated candidate liaison officer to provide consistent support.
• Clear career progression pathways and professional development guidance.
• Strong focus on staff well‑being, including mental health support.
• Opportunities for personal and professional growth.
• Commitment to creating positive outcomes for both staff and those cared for.
• Core values centered on staff support and reducing caregiving stress.
• Initiatives aimed at increasing employee satisfaction, reducing stress, and boosting engagement.

• Employee Wellbeing programme
• Competitive rates of pay
• Inhouse ongoing training
• Refer a friend bonus

Hours of Work:
Up To 40 Hours Per Week - Flexible shifts available 24 hours.

• Work as part of a 3:1 support team to provide consistent, safe and structured care.
• Support the individual in daily living activities, including personal care, meal preparation, mobility and social inclusion.
• Implement behaviour support strategies and use PMVA (Prevention and Management of Violence and Aggression) techniques to safely and respectfully manage challenging behaviours.
• Maintain a safe environment, ensuring risks are managed and safeguarding policies are always followed.
• Encourage independence and choice, supporting the individual to develop life skills and access community activities.
• Communicate effectively within the team to ensure a consistent approach, including handovers and daily documentation.
• Support with health‑related needs in line with care plans (e.g., medication administration, monitoring health conditions, supporting appointments).
• Accurately record care delivered, incidents and observations in line with policies and regulatory standards.

• Compassionate, patient and committed to supporting individuals with learning disabilities.
• Strong communication and teamwork skills to work effectively in a 3:1 team dynamic.
• Ability to remain calm and professional in challenging or crisis situations.
• Skilled in de‑escalation techniques, crisis management and the safe application of PMVA strategies.
• Flexible, reliable and adaptable to changing needs.
• Respectful of confidentiality and individual rights.

• Previous experience in supporting individuals with learning disabilities and/or behaviours that challenge.
• Previous experience working in a Support Worker role (desired).
• PMVA training.
• Understanding of safeguarding, positive behaviour support and risk management.
• Ability to work as part of a close team in a 3:1 support model.
• Enhanced DBS clearance.