Credit Controller

Job Title: Credit Controller

Location: Hemel Hempstead

Salary: £30,000 - £33,000

Hours: Monday to Friday 8:30am to 5pm (Hybrid)

Contract Type: Permanent

Are you a detail-oriented professional with a knack for relationship management and a passion for credit control? We're looking for a Credit Controller to join a collaborative finance team and play a key role in managing customer debt portfolios. As a Credit Controller, you will be the first point of contact for debtor communications, helping to ensure timely payments and maintain positive relationships.

Your focus will be on overseeing a client portfolio, verifying invoices, and managing risk, all while supporting excellent customer service standards.

• Proactively manage a portfolio of customer accounts to ensure prompt payment of purchased debts.
• Liaise with debtors to confirm invoice validity and agree payment timelines.
• Post transactions and maintain accurate client ledgers.
• Use a range of tools to monitor portfolio risk and performance.
• Provide copy invoices and resolve disputes to facilitate payment.
• Communicate with clients and debtors via email, phone, and post.
• Attend monthly portfolio reviews and team meetings.
• Support colleagues across departments as needed.

• Excellent communication and negotiation skills.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to balance commercial risk with service quality.
• Comfortable working with systems and financial records.
• Previous experience in credit control, finance, or client account management is desirable.

• A supportive and dynamic team environment
• Ongoing training and development opportunities
• Exposure to a broad client base and varied workload
• Career growth potential within a well-established business
• WFH Monday and Friday, early finish on a Friday