Key Accounts Hire Controller

At Lynch, we've been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.

People are at the heart of what we do. We're looking for a Key Accounts Hire Controller to join our Key Accounts Hiredesk team, servicing our Key Account customers. This is a fast-paced, customer-focused role where attention to detail, collaboration, and a proactive mindset are key to success.

As an essential part of the Key Accounts team, you'll:

• Take hire enquiries from Key Account customers using our core fleet availability
• Provide knowledgeable advice on available products and suitable alternatives
• Ensure all customer queries are resolved within 24 hours
• Work closely with Depots and internal departments including Logistics, Recruitment and Credit Control to meet hire demands
• Attend customer sites and other depots where required to build strong working relationships and understand project requirements
• Deliver a 'right first time' service that reflects our high standards

We're looking for someone who brings passion, energy, and a strong team ethic to everything they do.

You’ll bring:

• A can‑do attitude and a proactive approach to problem‑solving
• A strong drive to collaborate with internal teams and customers, promoting a true One Team culture
• Excellent verbal and written communication skills
• Strong attention to detail and the ability to work accurately under pressure
• A strong sense of urgency, responsibility, and accountability
• Good digital and IT capabilities to help drive efficiencies and best practice within the team
• A self‑motivated mindset with a strong work ethic
• Previous administration experience (advantageous but not essential)

• A role with purpose and opportunity to make an impact
• A collaborative and inclusive environment
• Ongoing learning and development opportunities
• £250 'Love to Learn' voucher each year to support your personal growth and learning goals
• One Volunteer Day per year to spend helping a cause that you care about
• Subsidised gym membership - we'll cover 50% of your monthly cost (subject to criteria)
• 25 days' holiday + bank holidays
• Enhanced maternity and paternity leave
• Regular team socials and events

At Lynch, our people are our greatest asset, and that is why we invest in the skills and futures of each employee. We believe that creating an exceptional people experience is the key to delivering better performance for our customers, our communities, and our planet.

We trust and respect our colleagues, and we want to build a safe, inclusive workplace where everyone is heard, valued, and empowered to make a difference. Start your journey with us today and become part of a team that's proud to grow, support our customers, and help Build Britain's Infrastructure.

If you're ready to deliver exceptional service to our Key Account customers and be part of a high‑performing team, we?d love to hear from you. Send us your CV or apply online today.