Customer Service Advisor

Customer Service Advisor
Location: Hemel Hempstead
Salary: 26,000 - 30,000
Hours: Monday to Friday, 9:00am - 5:30pm

Full-time office based Permanent

We are recruiting on behalf of a fast-growing, innovative British SME that is scaling rapidly. This is an exciting opportunity to join at a key stage of growth and play an important role in helping establish and shape the company's customer service function.

This is not a "sit and answer emails" role. We are looking for someone with a solid customer service background, proven longevity in previous roles, and the confidence to take initiative in a growing business.

The Role
You will be one of the key points of contact for customers and retail partners, supporting enquiries across phone, email and live chat. As the company continues to grow, you will help build and improve customer service processes, ensuring a high standard of care and professionalism at all times.
In a small but expanding team, everyone supports each other - so you must be comfortable stepping outside of strict job descriptions and helping where needed.

Key Responsibilities

• Respond professionally and confidently to customer enquiries across multiple channels
• Resolve queries efficiently and with a solutions-focused approach
• Process returns, replacements and warranty claims
• Liaise with warehouse and logistics teams regarding deliveries and stock
• Support B2B and trade partner enquiries
• Maintain accurate CRM records
• Provide feedback to improve processes and customer experience
• Assist with general office support duties when required

What We're Looking For

• Strong and proven customer service experience (minimum 5+ years)
• Demonstrated stability and longevity in previous roles
• Confident communicator with a professional telephone manner
• Proactive, forward-thinking and comfortable taking ownership
• A "go-getter" mindset who enjoys being part of building something
• Able to adapt in a fast-paced SME environment
• Comfortable using CRM systems and Microsoft Office

This role will suit someone who enjoys variety, thrives in a growing business, and wants to be part of shaping a department rather than simply following established processes.

Benefits

• Competitive salary
• Staff discount
• Career development opportunities within a rapidly growing company
• Supportive and collaborative team culture

If you are organised, confident and ready to contribute to a business that is scaling quickly, we would love to hear from you.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support