Customer Experience Manager - Social Housing

Customer Service Manager - Social Housing Repairs & Maintenance
Based in Hemel Hempstead
Full-Time, Permanent position
Salary: £42K

We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.

As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

Previous experience in Social Housing repairs and maintenance
Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
Experience driving customer service best practice and complaint resolution
Strong people management skills
Advanced IT Skills including planning software
Ability to lead, influence and direct a team
Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information, please apply online or call Meg on (phone number removed)