Export Customer Service

About this Position

Join us as an Intercompany Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success.

This is how you can dare to make an impact:

• Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues.
• Liaise with the regional logistics teams to ensure all export documentation and export requirements are met.
• Liaise regularly with other functions such as Customer Service Support, Supply & Stock, and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates.
• End to end order management to ensure excellent Customer Experience.
• Involvement in Claims Management.
• Support continuous improvement initiatives.
• Monitoring of returns and credit / debit Notes.
• Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer).
• Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.

• Experience gained from working within a previous Customer Service role.
• An understanding of export logistics processes.
• Knowledge of DG (dangerous goods) relating to logistics & shipping would also be beneficial.
• Good administration and IT skills with experience of using SAP.
• Experience with Service Cloud’s e.g., Sales Force.
• Excellent problem solving and communication skills.
• Excellent organisation and prioritising skills.

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance bonus / incentives
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
• Annual Leave: 27 days plus 8 Bank Holidays
• Celebration vouchers

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.