Head of Food and Beverage Operations

Step into a pivotal leadership role as Deputy to the F&B Director, where your influence will empower park teams to hit their Balanced Scorecard targets and drive outstanding performance. You'll lead and inspire the F&B Operational Support Managers and Franchise & New Openings Support Managers, ensuring seamless business partnering and successful initiative delivery. This role combines technical expertise, commercial insight, and hands‑on operational leadership to champion Haven's strategic growth pillars.

By providing clear insight and strong business partnership, you'll enable park leaders to confidently deliver excellence across Haven's own brands and franchise operations.

• Operating strategically with senior leaders, act as the core operational and franchise specialist, and maintain strong relationships across park F&B leadership and franchisors.
• Leading planning and implementation of pre‑park opening, operational, and closure plans, ensuring consistent execution of safe systems and SOPs for both Haven and Franchise operations.
• Championing operational excellence by driving efficiency, performance improvements, best practice sharing, and robust reporting to support Balanced Scorecard targets.
• Partnering closely with Finance, Digital, EPOS, H&S, Capital Development, and other stakeholders to embed operating models, support franchise growth, and ensure aligned delivery of the F&B strategy.
• Leading and developing the F&B Operational Support Managers and Franchise/New Openings Support Managers to provide high-quality business partnering, coaching and performance management across parks.

• Proven experience in the F&B industry, with strong knowledge of QSR, Fast Casual and Casual Dining models, including franchise operations and multi‑site management.
• Excellent communication, presentation and facilitation skills, with the ability to balance the needs of guests, teams and stakeholders effectively.
• Strong strategic, analytical and problem‑solving skills, complemented by advanced margin and performance management capabilities.
• Experienced in team management, situational leadership, change management and thriving under pressure with effective time and project management skills.
• Proficiency in Word, Excel, Adobe and advanced food hygiene, with comprehensive P&L knowledge and the ability to build collaborative relationships across diverse stakeholder groups.

We're part of an award‑winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ is based in Hemel Hempstead.

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission.

We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.

• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena, London
• Exclusive discounts with corporate partners
• Exciting career pathways, including learning and development opportunities such as Apprenticeships and Degrees
• Enhanced family‑friendly policies and pay (eligibility criteria applied)