Junior Office Administrator

Junior Office Administrator (Plumbing & Heating) – Hemel Hempstead – Starting Min Wage (£12.21 Per Hour)

Gas Flow Heating are a well‑established and growing plumbing and heating company with an exciting opportunity for a Junior Office Administrator to join our friendly, fast‑paced team.

This is an ideal role for someone organised, confident on the phone, and eager to learn — with the opportunity to support office operations, help manage engineer schedules, and assist with social media and customer communications.

• Answering incoming calls and emails, handling enquiries professionally
• Booking jobs and updating customer information accurately
• Supporting general office duties including filing, documentation, and record keeping
• Following up with customers to confirm appointments, gather feedback, and support aftercare

• Assisting with day‑to‑day scheduling and organising engineers' diaries
• Helping allocate jobs efficiently based on location, urgency, and availability
• Communicating with engineers and customers to ensure smooth job flow
• Keeping job sheets, notes, and updates organised and accessible

• Helping create and maintain clear office workflows (e.g., from enquiry → booking → job completion → invoice follow‑up)
• Supporting the team with consistent admin processes to improve efficiency
• Tracking job progress and keeping internal systems up to date
• Supporting basic reporting and compiling stats (enquiries, bookings, customer follow‑up, etc.)

• Assisting our social media company (before/after photos, service reminders, promotions)
• Helping organise content with liaising with social media company / attend to take photos
• Responding to basic messages and enquiries on social media (where required)
• Supporting simple marketing tasks such as updating templates, quotes, or service posts

• Strong communication skills (written and verbal)
• Confident speaking with customers and team members
• Excellent organisation and time management
• Strong attention to detail and accurate record keeping
• Able to prioritise tasks and manage a busy workload
• Comfortable working independently and as part of a team
• Good IT skills and confidence using Microsoft Office (Word, Excel, Outlook)
• Flexible, proactive attitude with a willingness to learn new systems and processes

You’ll be someone who enjoys organising, keeping things running smoothly, and helping a busy team stay on track — especially when schedules change quickly day‑to‑day.

Apply for this exciting new Junior Office Administrator position today for immediate consideration.