Food & Beverage Team Member

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This role is primarily based at Gunwalloe, which is a remote location with limited public transport. Please consider how you would travel to and from work before applying, as reliable personal transport is required to meet the needs of the role.

Contract type: This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Hours/Working pattern: Typical working patterns at Gunwalloe will generally fall between 9.00am and 5.30pm, with exact start and finish times varying in line with business needs. Weekend and bank holiday working is required, as these are key trading periods for the business.

Rotas will be planned in advance where possible to support a healthy work‑life balance. There may also be opportunities to work across our Penrose site, providing variety and additional hours where available. During peak periods you can expect longer and more frequent shifts, while in the quieter months shifts are typically shorter.

Please note the start date for this role is from Mid‑March onwards.

Salary: £12.25 per hour

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

This role is based in a coastal beach kiosk environment, with takeaway service & seating only with no indoor visitor facilities. Working conditions are therefore weather dependent, and there may be occasional last minute closures or changes to shifts due to adverse weather or wider business requirements.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, your ‘can‑do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time. This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.

You’ll be keen to understand what people want, to help them and to make recommendations. You’ll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

No experience is needed, but we’d love to hear from you if you’re:

• Happy to work in a team or on your own initiative
• An people person, who cares about giving great service
• Enthusiastic and willing to learn

Lizard & Penrose, Gear Farm, Helston, TR12 6DE

Food & Beverage Team Member - Career Level A1.pdf

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