Retail Care Representative DACH

Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.

As a Retail Care Representative, you ensure a seamless and reliable experience for our retail partners. You take ownership of customer accounts, safeguard the order-to-delivery process, and proactively address issues before they impact results. By combining strong customer focus with a sharp eye on sales performance, you help drive revenue, strengthen relationships, and enable operational excellence across markets.

• Manage multiple customer accounts and maintain strong relationships
• Analyze and report sales results regularly.
• Identify issues during customer interactions and inform sales managers.
• Support achievement of sales targets by enabling timely corrective actions.
• Realize the sales plan and monitor progress against targets.
• Ensure timely adjustments to meet sales goals.
• Plan shipments to ensure timely delivery within budget and customer expectations.
• Consider country-specific and customer-specific requirements.
• Coordinate relevant financial activities (e.g., letters of credit, bank guarantees, advance payments).
• Accept and process customer orders accurately and efficiently.
• Verify order correctness and delivery feasibility.
• Optimize order flow based on requested delivery timelines.
• Identify and resolve potential roadblocks independently.
• Serve as the main contact for inquiries about orders, deliveries, and specific requirements

• Relevant experience in a similar position.
• C2-level proficiency in German, combined with strong business proficiency in English
• Experience working with an ERP system is a plus. (e.g. Salesforce)
• Customer-oriented mindset while maintaining a clear focus on achieving sales targets.
• Strong planning and organizational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills and the ability to adapt your communication style to different stakeholders.

What we offer

• A salary between 2600 and 3000, based on your experience and knowledge, with room to grow.
• This is a position for 32 to 40 hours per week, depending on your preferences.
• You will first receive an annual contract with a probation time of one month.
• You are eligible for a 13th month every year.
• The option to work hybrid up to 3 days, with 2 joint office days.
• The annual leave entitlements consist of 28 vacation days in the case of full-time employment.
• Other terms include travel expenses, use of a laptop and telephone if required, option to purchase extra holiday hours, Bicycle Plan and collective health insurance.
• Besides work there is time for fun such as team outings.

N.B. This position is eligible for our internal ‘Refer a Friend’ policy. Please ask your HR Manager for the terms that apply.