Sales Assistant – Services

Sales Assistant – Post Office Services

Working Hours: 12 hours per week working any 3 out of 7 days including weekends

We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below
18-20: £10.03
21+: £12.25

With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.

As a Sales Assistant offering Post Office services, you’ll play a key role in creating a welcoming, helpful environment for every customer who walks through our doors. Whether helping a customer find the perfect gift, replenishing stock, or assisting someone with sending a parcel or organising travel money, you’ll ensure customers can access the products and services they need quickly and easily.

This is a varied role where you’ll support both retail operations and Post Office services, helping keep the store running smoothly and delivering an excellent experience for our customers.

• Delivering exceptional customer service to all customers
• Providing Post Office Local services such as parcels and banking
• Managing queues and supporting customers efficiently
• Handling cash and transactions with high accuracy and care
• Carrying out stock replenishment and keeping the store tidy and inviting
• Maintaining high standards of display and visual merchandising
• Supporting colleagues and contributing to a positive team environment

We’re looking for people who want to build a career, not just find a job – individuals who are passionate about customer service and motivated to deliver great results for their store.

• Previous experience handling cash and processing transactions is preferred, though full training will be provided for the right candidate.
• Confidence in speaking with customers and understanding their needs
• Strong attention to detail, particularly when handling transactions
• Ability to work both independently and as part of a team
• A positive attitude and pride in maintaining high standards in store
• Adaptability and willingness to learn new systems and processes

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you – you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!

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