Cashier, Retail

About Us:

Win Co Foods is a growing family of over 140 supermarkets in 10 states with more than 22,000 employee owners. Our purpose is to offer the lowest possible prices to feed families and make the lives of our customers and employee owners better. Win Co is the second largest Employee-Owned company in the United States, with more than 500 millionaire employee-owners in our ESOP.

Our benefits include top-tier medical plans and tuition support. In your role, you ll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Job Summary
Consistently provides friendly and cooperative service to internal and external customers at our retail locations, which operate 24 hours a day, 7 days a week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two-aisle check stand, a multi-station self-checkout (SCO) lane, or customer service desk as assigned. Generally works 6-8 hour shifts between 5:00 am and 1:00 am.

• Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
• Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
• Engages in suggestive selling and other sales techniques.
• Processes monetary transactions (cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds). Understands and adheres to all Cash Handling and Lane Accountability policies and procedures.
• Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
• Maintains a clean, neat, and properly stocked check stand and ensures a safe and secure work area.
• Stocks, prices and rotates merchandise.
• May be assigned to a multi-station self-checkout lane as needed.
• May be assigned to the customer service counter as needed.
• Performs other duties as assigned or needed.
• Follows all state and federal laws concerning the sale of restricted or regulated items (e.g., tobacco, alcohol).
• Adheres to all USDA Food Stamp or WIC voucher procedures.

• Regularly moves within SCO area to expedite transactions, maintain attentive presence and keep area clear of safety hazards.
• Initiates and engages contact with customers as they process their transactions.
• Responds to SCO station alerts and errors with customer transactions.
• Monitors multiple simultaneous transactions and verifies payment in a fast-paced setting.
• Actively engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
• Maintains awareness of the self-checkout area and customers; anticipates customer needs and monitors transaction activity.
• Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy.

• Work varied shifts in a 24/7 operation, including night, weekends and holidays.
• Perform friendly, courteous, tactful relations with customers and co-workers with composure.
• Communicate (hearing and speech) to perform customer relation tasks.
• Complete written forms.
• Conduct visual inspection, read information on merchandise, etc.
• Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
• Lift up to 50 lbs. occasionally.
• Operate check stand equipment such as cash registers, scanners, and scales.
• Stand or sit for long periods, walk rapidly, bend, stoop, twist and turn frequently for long periods.
• Must be 16 years of age or older.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
• Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills.
• Occasionally use blades for box cutting.
• Use household cleaners to maintain the work area.
• Perform primary duties efficiently and accurately.
• Navigate and manage potentially high-stress situations, volatile or unsatisfied customers, and a high volume of transactions.

• As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).

For minors hired, hours may differ as well as machines and equipment operated.

The above statements describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

As the Win Co Foods community grows, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed to cultivating and celebrating an inclusive…