Service & Engagement Team Leader

Pay range per hour: $21.50 - $36.55. Pay is based on several factors including labor markets, education, work experience, and certifications. Target invests in staff to support you and your family.

Target offers eligible employees and their dependents comprehensive health benefits and programs—medical, vision, dental, life insurance, and more—along with a 401(k), employee discount, short‑term and long‑term disability, paid sick leave, paid national holidays, and paid vacation.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Empowered to make shopping quick and easy for guests in-store and online, ensuring exceptional quality.

• Guest service fundamentals and building a guest‑first team culture.
• Guest engagement, problem‑solving, and resolution.
• Retail business fundamentals: sales trends, inventory management, guest shopping patterns, pricing, and promotions.
• Planning daily/weekly workload to support business priorities and meet service and sales goals.
• Leading hourly team members: interviewing, developing, coaching, evaluating, and retaining talent.

• Model inclusive practices and respect for diverse voices.
• Lead a team of Guest Advocates, Service Advocates, and Front‑of‑Store Attendants to exceed guest service expectations.
• Implement best practices during onboarding and learning; coach to close skill gaps.
• Use sales goals and business reporting to plan and execute workload, driving adherence to store sales and guest engagement goals.
• Support Target Loyalty Programs, educating and promoting benefits that reward guests.
• Assist direct leader with training completion tracking and continuous education to drive front‑of‑store proficiency.
• Engage in development conversations key to team career path.
• Recognize and celebrate team members to reinforce guest service behaviors.
• Promote accountability through clear expectations and performance management.
• Address guest concerns promptly, de‑escalating situations and ensuring resolution.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest‑centric team.
• Work a schedule aligned to guest and business needs, including nights, evenings, closing, overnight shifts, holidays, and weekends.
• Enable team members to deliver pick‑up and drive‑up orders efficiently and accurately.
• Demonstrate ethical conduct and compliance; hold team accountable.
• Model and promote a safety culture, identify hazards, and respond to incidents.
• Provide a welcoming experience by greeting guests while completing daily tasks.
• Engage guests with assistance when needed, ensuring they receive a superior experience.
• Thank guests and affirm their choice to shop at Target.
• Execute physical security processes to enhance the in‑store security culture.
• Support merchandise protection strategies across the store.
• Follow all certified safe and secure training, as applicable.
• Address all store emergency and compliance needs.
• All other duties that support business needs.

• Enjoy interacting and helping others—guests and teammates.
• Thrive in a fast‑moving, physically demanding role that rewards teamwork, flexibility, and creative problem‑solving.
• Open to a flexible schedule—nights, weekends, holidays, and peak times.

• High school diploma or equivalent.
• Minimum age 18 years.
• Previous retail experience preferred but not required.
• Ability to manage workload and prioritize tasks independently and with a team.
• Proficiency with handheld scanners, multi‑frequency communication devices, and other technology.
• Welcoming, helpful attitude and effective communication skills.
• Maintaining composure while managing multiple tasks in a fast‑paced environment.

• Access all building areas to respond to guest or team member issues.
• Interpret instructions, reports, and information accurately.
• Handle…