VST - Volunteer Support Technician; MT, Helena

Overview

VST - Volunteer Support Technician (MT, Helena) role at Interactive Government Holdings, Inc. (IGH). IGH is a leading professional services and technology provider to the Federal Government. The mission is to serve uniformed service members globally and their support systems locally, using strategy, data science, and technology to improve programs for the people served.

• Work in close coordination and cooperation with State Chairs, and resident Guard/Reserve leadership at the national, state, and local levels.
• Track compliance of State Committee volunteers with access to DoD-related information systems, personal data, annual PII training, and cybersecurity training.
• Analyze and provide feedback on current systems and programs to improve compliance with DSSC policies and guidance.
• Provide input and recommendations for program improvement of the assigned ESGR area to ensure compliance with ESGR policies and guidance.
• Perform administrative tasks to establish and manage a volunteer network; maintain member data in ESGR systems of record (ESGR portal and Event
  
  PLUS).
• Maintain accurate data in Event
  
  PLUS and MMS; monitor information for accuracy and availability.
• Enter Patriot Award delivery confirmation details into Event
  
  PLUS and record Statements of Support signings.
• Create events for volunteer activities and complete After-Action Reports (AAR) in Event
  
  PLUS.
• Download the online training report from Event
  
  PLUS and enter training completed by committee volunteers into their MMS records.
• Enter volunteer hours for the previous month into MMS.
• Manage registration for all Employer outreach events in Event
  
  PLUS.
• Provide data from ESGR systems to the State Chair on volunteer contributions and outstanding employers of RC members as requested by the State Chair.
• Support volunteers in establishing working relationships with DSSC customers, stakeholders, strategic partners, and strategic alliances to enhance volunteer engagement in support of the ESGR mission.
• Coordinate and ensure all equipment purchased with ESGR funds is reported on the respective property books and properly hand-receipted for accountability.
• Provide information to volunteers regarding the Joint Ethics Regulation as it applies to volunteers representing DoD; including use of funds, gifts, travel, and relationships with non-DoD organizations.
• Coordinate and provide logistics support for training events, conferences, and break-out sessions, including room setup, seating, marketing fulfillment display, audio-visual package, and internet connectivity checks.
  
  Note:
  
  contractors shall not book hotel rooms for the government or volunteers.
• Provide USP&FO information needed to coordinate government purchase card actions and contracts on behalf of ESGR.
• Provide basic IT assistance to volunteers (e.g., password resets and login assistance for the ESGR Portal).
• Provide administrative support to state/territory chairs and HQ ESGR support staff in planning and execution of SC activities per ESGR Operating Instructions (ESGROI).
• Keep the State Chair informed of all communications between the SC and HQ ESGR.
• Provide Ad Hoc reports using MMS and Event
  
  PLUS to the State Chair or HQ ESGR.
• Validate the accuracy of USP&FO and Event
  
  PLUS reconciliation reports and inform volunteers of fund status.
• Reconcile USP&FO and Event
  
  PLUS reports with HQ ESGR-approved SC Annual Spend Plans and notify the State Chair and Volunteer Support Regional team if expenditures exceed projections.
• Provide the State Chair with an analysis of past funds execution, events, and activities for annual spending plan development.
• Facilitate communications and activities between HQ ESGR SC leadership and volunteers by distributing emails, flyers, and training information.
• Assist committee leadership with access to ESGR award nominations, formatting, and deadlines for submission.
• Coordinate committee volunteer participation in Military outreach briefings.
• Conduct quarterly validations of the accuracy of committee contact and leadership information on the esgr.mil state page.
• Ensure volunteers have information needed to plan and execute SC missions (Military Outreach, Employer Outreach, Volunteer Training, Volunteer Awards, Public Affairs, and Ombudsman).
• Ensure volunteers are aware of the ESGR online resource library in MMS.
• Act as a non-accountable official (NDEA) in DTS.
• Review travel vouchers prior to submission for proper voucher completion; maintain a tracking system for travel reimbursements and follow up on returned vouchers.
• Ensure volunteers have a valid volunteer agreement (DoD Form 2793) prior to service and save the completed form in the MMS records.
• Document and submit volunteer hours for the previous month into MMS no later than the 6th of each month.
• Other duties as assigned.

• Familiarity with the National Guard and Reserve Component Organizations.
• Familiarity with USERRA 1994 and related DoD directives, RC policies, or related guidelines.
• Proficiency in Microsoft 365 programs,…