Manager - Microsoft XDR

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive – in our offices or yours.

The Manager, Microsoft Security is accountable for predictable delivery outcomes across Microsoft Security consulting and engineering engagements spanning the full E5 security stack. This role leads delivery execution through engineers and consultants by setting clear expectations, enforcing consistent delivery standards, and ensuring scope, staffing, and execution are aligned to client commitments.

The Practice Manager ensures engagement scope, quality, and risk are actively managed through disciplined delivery leadership, fact‑based visibility, and timely escalation. While not responsible for hand‑on engineering on every engagement, the role requires sufficient technical depth to scope work accurately, review deliverables critically, and intervene when delivery or client expectations are at risk.

The Practice Manager directly manages technical professionals and is accountable for delivery performance, utilization, and operational discipline across active engagements. The role owns the delivery operating rhythm for Microsoft Security services, including resource allocation, engagement health visibility, and clear communication with internal stakeholders and clients, ensuring services deliver measurable business value and meet SHI Services delivery standards.

• Directly manage a team of Microsoft Security engineers and consultants, including workload assignment, scheduling, performance reviews, and career development
• Conduct regular 1:1s and provide structured, actionable feedback to each team member
• Build individual development plans tied to both certification targets and consulting skill growth
• Manage team capacity across active engagements and pipeline, flagging resource constraints before they become delivery problems
• Own onboarding for new team hires and set clear expectations from day one

• Own delivery quality across all active client engagements the team is running
• Review statements of work, project plans, and key deliverables before they go to clients
• Serve as the primary escalation point when engagements hit scope, timeline, or technical complexity issues
• Ensure engagements are scoped correctly at intake and that the team has what it needs to execute
• Conduct delivery retrospectives and feed lessons learned back into practice standards and tooling
• Coordinate with project management and sales on engagement health, timeline changes, and expansion opportunities

• Serve as the senior point of contact for client stakeholders during active engagements
• Lead kickoff calls, status reviews, and executive briefings where the engagementwarrantsit
• Translate client business context and constraints into clear direction for the engineering team
• Identify expansion opportunities within existing accounts and communicate them to practice leadership and sales

• Maintain strong working relationships with client security and IT leadership throughout the engagement lifecycle
• Maintain deep enough working knowledge across the Microsoft Security stack to review engineer work critically and credibly
• Approve architectural recommendations, solution designs, and configuration guidance before they reach clients
• Coach engineers through technically complex scenarios and serve as an escalation resource on hard problems
• Stay current on Microsoft Security product updates, roadmap changes, and licensing shifts that…