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HelpDesk/Support Technical Support Systems Administrator IT Support

Service Desk Lead - Operations & Escalation Champion

Job in Helena, Lewis and Clark County, Montana, 59604, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A leading IT service provider in Helena, Montana, is seeking a Service Desk Lead to provide operational leadership for its service desk functions. The successful candidate will manage daily operations, oversee shift teams, ensure quality service delivery, and act as the main escalation point for issues. Strong leadership, ITIL knowledge, and extensive experience in service desk environments are essential.

This role offers a competitive salary ranging from $84,900 to $154,500, depending on experience and qualifications.
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