IT Systems

Job Description - IT Systems Support )

Position Title:

IT Systems Support - )

The Montana Department of Agriculture is accepting applications for an IT Systems Support specialist
. We are looking for an energetic, conscientious, detail-oriented individual. Position is open until filled with the first review of candidates March 3, 2026
.

The Montana Department of Agriculture operates more than 30 programs. These include regulatory programs that protect producers, consumers and the environment, as well as development and marketing programs to foster growth in Montana agriculture. Our agency is serving Montana agriculture and growing prosperity under the Big Sky.

Due to the small size of the agency, the IT Systems Support 2 position is responsible for a wide range of services from providing front-line technical assistance to escalated upper tier issues for IT-related systems and tools for the Department of Agriculture. This position and the included duties and responsibilities are critical in facilitating an innovative, stable, accurate, and efficient technology environment.

This position provides customers with full service (basic to advanced), technical support for software, hardware, system access, and other technology-based systems and tools used within the agency. This includes troubleshooting software applications or hardware issues when problems occur by conducting research, working with vendors, working with the State Information Technology Services Division (SITSD), or working within the team to identify solutions, provide recommendations, and assisting in the implementation of the chosen solutions.

This position will manage assigned IT systems utilized by the Department of Agriculture employees to perform their job functions including but not limited to: applications, software, computer systems, mobile devices, network tools and features, security tools and features, and other IT systems. This work will include scheduling, conducting, and coordinating computer software or hardware installation and configuration, customization of new or existing software or hardware, and maintaining or patching of existing IT Systems.

The incumbent in this position reports directly to the Department’s CIO.

• Assist customers and users with computer or technology-related problems.
• Troubleshoot and resolve technical issues.
• Answer questions and train users about computer processes and procedures.
• Maintain records of technical issues, customer problems, and actions taken to resolve problems.
• Resolve technical support issues for non-technical users.
• Set up hardware and software for users.
• Provide training to users for software programs and peripheral hardware such as printers.
• May perform routine maintenance tasks.
• Test and evaluate existing network, applications or computer systems.
• Routinely conducts research to identify and implement solutions for technical problems where the cause is not a known issue.
• Tracks and reports recurring technical issues requiring system modification to IT system administrators, analysts or managers for resolution.
• May respond directly to escalated customer issues that IT Systems Support from lower levels cannot resolve.

• Development and maintenance of the Department web sites including working with SITSD as needed.
• Enhancing and keeping Department web sites ADA compliant with recognized best practices and standards.
• Working with agency staff to develop the website and materials posted on the website.
• Previous experience with Cascade CMS is a plus.

• A strong customer service focus, with ability to maintain positive working relationships.
• Knowledge of information processes and network technologies, including the various hardware platforms, software applications (both server and workstation), hardware and software configurations, peripherals, troubleshooting and diagnostics tools and techniques.
• Knowledge of the following hardware: computers, servers, printers, mobile devices, and other department-supported hardware as implemented.
• Knowledge of the following software:
  Microsoft Active Directory, Microsoft Windows, Group…