Medical Support Assistant

Overview

Recruitment Consultant | Yoga Instructor

Medical Support Assistant (MSA) – Montana VA Health Care System

Multiple Openings

Facility Locations

• Helena VA Sleep Center – 2271 Deerfield Ln, Helena, MT 59601
• Office of Community Care (OCC) – 3687 Veterans Drive, Fort Harrison, MT 59636

Duties & Responsibilities

MSAs will serve as designated scheduler/receptionists responsible for appointment coordination and patient communication in compliance with:

VHA Directive 1230:
Outpatient Scheduling Processes and Procedures

Key responsibilities include:

• Appointment scheduling, tracking, and pre-/post-visit contacts
• Ensuring compliance with scheduling and consult management directives
• Working with Lead Scheduler to ensure team competence and timely patient communication
• Coordinating and authorizing Veteran care with community providers when VA cannot provide timely care
• Advising internal providers on VA Community Care rules and processes
• Reporting issues when automated systems are not functioning properly
• Validating and updating patient demographic information
• Processing incoming records for integration into CPRS and VistA
• Properly handling consults via HSRM (Health Share Referral Manager) and PPMS (Provider Profile Management System)
• Screening and answering phone calls courteously and efficiently
• Responding to telephone inquiries related to services
• Using Microsoft Office Suite (Excel, Word, Outlook, Teams) for daily tasks
• Delivering professional, quality customer service to Veterans, families, VA staff, contractors, and providers
• Supporting workload requirements, including on-site direct patient services when needed
• Performing other duties as assigned

Qualifications

• High School Diploma or GED (minimum)
• Oral and written English proficiency
• Ability to type 50 WPM
• Knowledge of basic medical terminology
• No physical/health restrictions interfering with performance of duties

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Health Care Provider

Industries

• Hospitals and Health Care

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