Medical Equipment Driver & Customer Service

Join a Leader in Home Healthcare. Rotech Healthcare Inc. is more than a medical equipment provider – we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.

Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Job Summary:

We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in‑person to patients and referral sources.

• Adheres to company policies and procedures in regards to using personnel protective safety equipment.
• Assists with updating respiratory grid.
• Available for on‑call assignments as needed.
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information.
• Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle.
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations.
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items.
• Maintains assigned company vehicle in a clean and safe working condition.
• Maintains referral log.
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork.
• Monitors office supplies.
• Observes additional needs that the patient may have and reports same during morning meeting.
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log.
• Prepares complete and accurate files for Billing Department.
• Prepares tickets for daily routes.
• Provides service for walk‑in patients.
• Reports equipment hazards and/or product incidents as required.
• Works with location personnel to coordinate deliveries.
• Ability to work cooperatively with others.
• Deal politely with patients and referral sources.
• Manage several tasks at once.
• Performs other duties as assigned.

Travel via company/personal vehicle required to patient’s homes for set‑ups and reoccurring delivery. Use of a personal vehicle may be required for deliveries; all miles driven for company purposes will be eligible for mileage reimbursement.

• Background investigation (company‑wide)
• Drug screen (when applicable)
• Valid driver’s license in state of residence with a clean driving record (when applicable)

• High school diploma or GED equivalent, required

• Experience with Medical Equipment (preferred)
• One year of related work experience, preferred
• Medical terminology, preferred

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non‑verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi‑task along with attention to detail
• Self‑motivation, organized, time‑management and deductive problem‑solving skills
• Work independently and as part of a team

• Email transmission and communication
• Internet navigation and research
• Microsoft applications;
  Outlook, Word…