Management Evaluator

Overview

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site tecareers.mt.gov.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human and Community Services Division / Public Assistance Bureau.

The Management Evaluation (ME) Specialist position reviews Supplemental Nutrition Assistance Program (SNAP) case files to ensure correct application of policy through a systematic process of monitoring and assessing program operations. The ME Specialist measures compliance with provisions of state and federal regulations and provides a basis for management units, within the Public Assistance Bureau, to improve and strengthen program operations by identifying and correcting deficiencies.

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana s comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

• Knowledge of state and federal rules and regulations regarding SNAP, TANF, and Healthcare coverage programs.

• Knowledge of public assistance eligibility and/or compliance determination rules and procedures.

• Knowledge of effective customer service methods and techniques, excellent oral and written communication skills.

• Attention to details, time management, and multitasking skills, ability to adapt to a changing environment and prioritize workload.

• Ability to communicate effectively and tactfully, explaining regulations and program benefits in a clear and concise manner.

• Ability to recognize and analyze information and evaluate results to solve complex issues.

• Ability to work independently and be self-directed.

• Ability to operate various computer software applications and office equipment and navigate or troubleshoot through new computer systems.

• Ability to assist individuals from a variety of backgrounds and cultures.

• Ability to operate personal computer and general office equipment as necessary to complete essential functions.

Meet minimum qualifications:

• Bachelor’s degree in human services, business, or related field.

• Two years of experience with eligibility policies and procedures including experience with SNAP, TANF, and health coverage.

• Other combinations of related education/experience may be considered.

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

• Cover Letter

• Resume

• References

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

The primary location for this position is Helena; however, other office locations are open for consideration contingent on available workspace. Specific conditions will be provided by the supervisor and must adhere to state and DPHHS policies.