Client Service Coordinator

Job Description - Client Service Coordinator )

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance (OPA). The Office administers state and federal policies and regulations to determine eligibility for public assistance programs for low income or struggling families and other community members. Programs administered include Temporary Assistance for Needy Families (TANF), SNAP, and other health coverage programs.

The Client Service Coordinator serves as a vital customer service role with direct contact with the general public in person and via a telephone helpline. Responsibilities include listening to clients, advising of available assistance, timely processing of applications/benefits, requesting further documentation as needed, interviewing clients, interpreting policies and procedures, and managing a large caseload in a fast-paced environment.

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. The State of Montana offers a comprehensive benefits package including healthcare, retirement plans, paid vacation and sick leave, holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. DPHHS provides opportunities for advancement and meaningful public service.

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.
• Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or related field AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center, etc.
• OR Equivalent to graduation from high school AND five years of professional customer service experience in a fast-paced environment with a large workload, solving complex problems, and handling competing priorities while maintaining quality standards.
• OR related bachelor’s degree and 2 years job-related experience.

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

Applicant Pool Statement:
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment:
This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: 28.30 hourly (range displayed as 28.30 - 28.30). Telework Eligibility:
Telework eligible (Full-time telework is not available. Telework schedule must be supervisor approved.). Benefits Package Eligibility:
Health Insurance, Paid Leave & Holidays, Retirement Plan.

• Number of Openings: 25
• Employee Status:
  Regular
• Schedule:
  
  Full-Time
• Job Type: Standard
• Shift: Day Job
• Travel:
  Yes, 5% of the time
• Primary
  
  Location:
  
  Helena
• Other Locations:
  Billings, Hardin, Browning, Missoula, Miles City, Kalispell, Polson, Lewistown, Havre, Lame Deer, Wolf Point, Glasgow, Anaconda, Butte, Hamilton, Libby, Bozeman, Great Falls
• Agency:
  Department of Public Health & Human Services
  Union:
  Montana Federation of Public Employees

Posting Date:
Jan 26, 2026, 5:07:55 PM

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