Corporate Mortgage Loan Servicing Representative

Corporate Mortgage Loan Servicing Representative

Join to apply for the Corporate Mortgage Loan Servicing Representative role at Glacier Bank.

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes medical, dental, vision, life insurance; a health savings account; an Employee Assistance Program; health‑reward programs; a retirement savings plan with 401(k) and profit‑sharing; short‑ and long‑term disability;

education and training benefits; and discounts on banking products and services.

• Provide customer service regarding corporate mortgage loans, navigate loan processes and documentation to address a multitude of customer concerns, and maintain knowledge of banking regulations and institutional policies.
• Manage customer service inquiries, including mortgage and loan documents, balance owing, escrow status, payment breakdown, document borrower interactions, and capture data accurately.
• Perform payoff and release administration: calculate and provide payoff statements, verify payoff funds, complete satisfactions, and handle partial release requests.
• Loan file maintenance: monitor exception reports, investigate and resolve cases, enter accurate data, process AFTs/ACHS, interest‑rate adjustments, payments, payoffs, escrow accounts, and forbearance agreements.

Cross‑train on miscellaneous Mortgage Loan Servicing Center tasks to cover for other team members during high‑volume times or vacations (e.g., escrow administration, Freddie Mac Servicing, insurance tracking, loss mitigation, credit reporting, filing and scanning documentation, etc.).

Must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, as well as all company policies.

• Compensation:
  Starting hourly rate of $18.82+, adjusted by location (Spokane and other Washington offices range from $21.01–$31.53, Wenatchee range $21.31–$31.97); based on geographic location, experience and education.
• Benefits:
  Medical, dental, vision, life insurance; health‑savings account;
  Employee Assistance Program; health‑rewards program; 401(k) with employer match and profit‑sharing; short‑ and long‑term disability; education and training benefits; discounts to banking products and services; paid time off (PTO) program; paid holidays.

We are an Equal Opportunity Employer; qualified applicants receive consideration for employment without regard to race, colour, religion, national origin, sex, pregnancy, sexual orientation, gender identity, disability, genetic information, veteran status, or any other protected category.

Glacier Bancorp, Inc. does not sponsor work visas. All applicants must be legally authorised to work in the United States.

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