More jobs:
Call Center
Job in
Helena, Lewis and Clark County, Montana, 59604, USA
Listed on 2026-01-27
Listing for:
Global Channel Management, Inc
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Job Description & How to Apply Below
Call center needs 1 year medical insurance or medical office experience
Call center requires:
- MS Office
- 10-key by touch.
- medical insurance or medical office experience
- Excellent verbal and written communication skills.
- Ability to communicate clearly and confidently
- Ability to multi-task
- Ability to analyze new situations and apply problem-solving skills
- Ability to relate to the customer
- Ability to remain calm under pressure
- Ability to adapt to and incorporate new technologies
- Ability to learn from past mistakes (and Successes!)
- Ability to manage time effectively
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
- Provides clear and concise information about the status of a claim or Medicaid members
- Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
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